Shipping policy

Shipping Policy
Thank you for choosing Luune products. We are committed to providing high-quality products and an excellent user experience. The following shipping policy is designed to provide you with clear information regarding shipping.
1. Domestic Shipping (Within the United States)
1.1 Shipping Methods: We use shipping carriers such as USPS, FedEx, and UPS, selecting the most suitable method based on package size and your location.
1.2 Processing Time: We strive to process and ship orders within 3 business days of receiving them.
1.3 Address Changes: If you notice an error in your shipping address after placing an order, please contact us as soon as possible via email (support@hiluune.com). We will make reasonable efforts to assist you, but we cannot guarantee changes before shipment, and address modification fees may apply.
2. International Shipping
2.1 Countries and Regions Supported: Currently, we ship to the following countries and regions: Canada and the United States.
2.2 Shipping Fees and Duties: We cover all international shipping costs and customs duties, so you do not need to pay any additional fees. You only pay the product price shown in your shopping cart.
2.3 Return Policy: Please refer to our Return and Exchange Policy page for applicable return terms. Our warranty policy applies worldwide; if a product has a manufacturing defect, our customer service team will assist you in resolving the issue.
3. Shipping Times
3.1 Domestic Shipping Time (U.S.): Standard shipping typically takes 5-7 business days. Actual delivery times may vary depending on the destination and shipping carrier.
3.2 International Shipping Time (Canada): International shipping typically takes 10-14 business days. Actual delivery times may vary depending on the destination and customs processing.
4. Order Tracking
Once your order is shipped, we will send a tracking number via email. You can use this number to check your order and shipping status on the carrier’s tracking page.
5. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us: